Health Information Management Coordinator

We are looking for a highly dependable, organized, and proactive professional who brings both clinical knowledge and outstanding customer service skills. The strongest candidate will have experience working in a medical office, hospital, health system, or related clinical environment and will be organized, proactive, and communicative. Why this role matters: Medical records are essential to patient care, clinical decision-making, compliance, and the success of the organizations we serve. As a Health Information Management Coordinator, you will help ensure that the right records reach the right people at the right time. You will play a critical role in coordinating with healthcare providers, maintaining high-quality documentation, supporting client relationships, and helping transform complex administrative processes into a reliable, technology-enabled experience. Requirements - Coordinate the retrieval, processing, maintenance, and organization of patient medical records - Collaborate with providers, healthcare facilities, and other external parties to obtain records in response to client requests - Navigate provider websites and required portals to process medical record requests - Track incoming, outstanding, and completed requests, including maintaining detailed notes and status updates - Review and process invoices related to medical record retrieval and coordinate payments to the appropriate clients or entities - Perform quality assurance reviews of retrieved records to ensure they meet client requirements - Apply clinical knowledge and medical terminology to conduct basic Q&A and identify missing, incomplete, or potentially relevant documentation - Support customer onboarding, client training, and customer success initiatives - Provide basic troubleshooting assistance and help clients navigate platform functionality - Build and maintain positive, professional relationships with clients and users - Maintain inbound and outbound record shipments through courier services - Scan incoming charts and correspondence to convert physical documents into organized digital files - Prepare client metrics, reports, flowsheets, and other administrative materials - Conduct research and take initiative to resolve issues and support timely request completion - Maintain confidentiality and handle protected health information in accordance with company policies and applicable requirements - Perform other duties as assigned Originally posted on Himalayas