Client Technology Architect - Healthcare

Role purpose: The Client Technology Architect (CTA) Healthcare leads the technology relationship with a strategic healthcare customer, acting as a trusted adviser to its technology leadership. The role shapes technology strategy, identifies transformation opportunities and ensures managed services deliver long-term value, developing the relationship beyond technology supply and service management into a strategic partnership. The CTA connects customer business and clinical priorities with secure, resilient technology, supporting operational efficiency and better healthcare outcomes. Key responsibilities: Strategic customer leadership: Build trusted relationships with customer executives, understand their objectives and challenges, and act as the senior technical adviser across the account. Technology strategy and roadmap: Develop and maintain a 2–36-month technology roadmap, identify investment priorities and technology risks, and align recommendations with the customer’s enterprise architecture. Transformation and innovation: Identify and champion opportunities for modernisation, coordinate specialist resources and support business case development. Commercial and account development: Support opportunity development, renewals, retention and account growth. Translate customer technology requirements into viable solutions and provide technical leadership during early opportunity shaping. Managed services alignment: Understand the existing managed technology estate, identify service improvements and ensure proposed solutions align with operational capabilities. Healthcare technology leadership: Understand clinical and operational requirements, support secure and resilient connectivity, and align technology plans with healthcare strategy and regulatory requirements. Technology coverage: Provide strategic leadership across the following areas, drawing on specialist teams for design and delivery. Networks: WAN and SD-WAN, LAN switching, Wi-Fi including Wi-Fi 7, routing, edge infrastructure, network software, lifecycle management and multi-site or national connectivity. Cybersecurity: Network security, firewalls, SASE, identity and access, endpoint protection, Medical/IoT security, segmentation, threat detection and response. Microsoft technologies: Microsoft 365, Entra ID, Azure, Teams, SharePoint, endpoint management, security and compliance, modern workplace, Copilot and AI. Compute and storage: Data centres, servers, virtualisation, on-premises and cloud storage, hyperconverged infrastructure, private and hybrid cloud, backup and disaster recovery. Managed services: 24/7 monitoring and operations, service management, incident/problem/change management, end-user support, optimisation, SLA performance and multi-vendor management. Devices and hardware: End-user devices, mobiles, specialist hardware, peripherals, large-volume rollouts, procurement and logistics support. Working relationships Internal: Work closely with CTO/Technology Leadership and the Global Account Architect, identified as the commercial lead. Coordinate with Solutions Architecture, Service Delivery, Cybersecurity, Transformation and Project Management, Product and Engineering, Commercial and Finance, and Partner Management. Customer: Build relationships with the CIO/CTO, Enterprise Architecture, IT architects, clinical systems leads, cybersecurity and digital transformation teams, facilities and infrastructure teams, clinical and operational stakeholders, and regulatory/compliance functions. Typical activities Lead executive technology engagements and roadmap workshops, shape opportunities, coordinate specialist teams, review solution options and track delivery progress. Success measures Customer and strategic engagement — 30%: Strength of senior relationships, customer satisfaction, technology roadmap quality and influence on long-term planning. Technology strategy and transformation — 30%: Progress on initiatives, opportunities identified, contribution to modernisation and reduction of technology risks. Commercial enablement — 25%: Qualified opportunities, contribution to renewals, support for retention and growth, and quality of early-stage solution shaping. Operational and cross-functional effectiveness — 5%: Effective collaboration, service improvement, resolution of technical issues and reduced complexity or duplication. Expected outcomes A stronger strategic customer relationship, a clear roadmap aligned with business and clinical objectives, delivery of transformation opportunities, and growth in managed services and technology sales. The role should also improve security, resilience and operational efficiency while supporting better healthcare outcomes through reliable and innovative technology.