Middle Support Engineer

N-iX is looking for a talented Middle Support Engineer to join our team! Our client is one of Europe's fastest-growing mobile companies with 6 million active customers, 1,000 employees worldwide, and operations in five countries. The client is using the mobile virtual network operator business model. Responsibilities: - User requests management: fix the data to resolve a problem for specific customers - Incident management: handling customer complaints, P1,P2,P3. Root Cause analysis - Problem management (highlight issues which appear often) - Jira bug/task creation - System improvements advising - Hands on Alerting/Monitoring; review and improve existing alerting - Creating and updating documentation (business flow and how things are working under the hood) - Cross team (tech/business) communication - Post-incident analysis (Report preparation, script creation for affected data issue resolving) - Data quality check (fixing data inconsistency/discrepancy) Requirements: - 2+ years of experience working with incidents/customer support - Strong experience in writing complex SQL queries - Skills in reading logs, making root cause analysis (AppInsights, Kusto Query Language) - Good level of written and spoken English Goals: - Resolving tickets raised by customers quickly, within maximum 2 business days - Reducing alerts amount - Improving service quality by increasing monitoring time - Speed up issue investigation - Share information in the team - Improve daily support activities Would be a plus: - MS CRM / MS CRM Web service - GIT / Azure DevOps - ITIL - IIS - Azure: LogicApps/Functions, Service Fabric, API Apps, AKS, Redis - Basic scripting or programming skills (e.g., PowerShell, Python, C#) to support troubleshooting, automation, and operational activities We offer*: - Flexible working format - remote, office-based or flexible - A competitive salary and good compensation package - Personalized career growth - Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more) - Active tech communities with regular knowledge sharing - Education reimbursement - Memorable anniversary presents - Corporate events and team buildings - Other location-specific benefits *not applicable for freelancers