E-commerce VA

Location: Work from Home Type of Employment: Full-time Work Shift: US Business Hours About Us At OurAssistants, we connect e-commerce and service-based businesses with highly skilled virtual professionals who help streamline operations, improve customer experience, and support business growth. We are committed to creating a collaborative and growth-oriented remote work environment for our team members. Learn more at ourassistants.com. About the Role We are seeking a proactive and detail-oriented E-Commerce Virtual Assistant to support daily operations for online stores and e-commerce brands. This role involves customer support, order management, product listing updates, administrative support, and coordination across various e-commerce platforms. The ideal candidate has experience working with online stores, understands e-commerce workflows, and can efficiently manage multiple tasks in a fast-paced environment. Key Responsibilities Customer Support - Respond to customer inquiries via email, chat, social media, or support platforms. - Handle order concerns, tracking requests, returns, refunds, and general product inquiries. - Deliver professional and customer-focused support to maintain positive customer experiences. Order & Store Management - Process and monitor orders through Shopify, Amazon, WooCommerce, or similar platforms. - Update order statuses, tracking information, and customer records. - Coordinate with fulfillment teams or suppliers regarding shipping and delivery concerns. Product Listing & Inventory Support - Upload and update product listings, descriptions, pricing, and images. - Monitor inventory levels and report stock concerns. - Assist with catalog organization and product categorization. Administrative & Operational Support - Maintain accurate records, reports, and documentation. - Assist with data entry, spreadsheets, and workflow tracking. - Support promotions, product launches, and marketing initiatives when needed. Social Media & Content Support - Assist with social media scheduling and content posting. - Coordinate basic graphics or marketing assets using Canva or similar tools. - Monitor comments and messages on social platforms when needed. Qualifications & Requirements - Minimum 1–2 years of experience in e-commerce support or virtual assistance. - Experience with platforms such as Shopify, Amazon Seller Central, WooCommerce, Etsy, or similar. - Strong written and verbal communication skills. - Excellent organizational and multitasking abilities. - Proficiency in Google Workspace, Microsoft Office, and spreadsheets. - Experience with customer support platforms such as Gorgias, Zendesk, or Freshdesk is a plus. - Familiarity with Canva or basic content creation tools is preferred. - Ability to work independently and proactively in a remote environment. Additional Requirements - Must be currently residing in the Philippines or Latin America. - Must have a stable internet connection and a remote-ready workstation. Compensation and Benefits - Competitive salary based on experience - Permanent remote work setup - Opportunities for training and career growth - Supportive and collaborative work environment Originally posted on Himalayas