Sr. Specialist, Member Experience Team Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Specialist, Member Experience Team Lead based in United States. This is a senior operational leadership opportunity for an experienced member experience or healthcare operations professional. You will serve as the functional lead for a high-performing Member Experience team, providing day-to-day guidance and operational oversight. The role combines team coaching, subject matter expertise, workflow coordination, and cross-functional collaboration. You will play a key role in improving service quality, operational efficiency, and the overall member experience. The position offers significant opportunities to lead process improvement, automation, and technology enhancement initiatives. You will work closely with teams across Sales, Operations, Product, IT, and other business functions to deliver scalable solutions. Success in this role requires strong leadership without direct reporting authority, sound judgment, and a continuous improvement mindset.