German Speaking Technical Support Specialist

Join a multilingual customer support team supporting customers of leading global technology brands. In this role, you will communicate with customers via phone, email and chat, helping them with product-related questions, troubleshooting, order support and general inquiries. Work Model: remote Schedule: Monday - Friday, full-time What You Will Do - Provide customer support through phone, email and chat channels - Assist customers with product and service-related questions - You have to be experienced in account management - Support order processing and order-related inquiries - Troubleshoot technical and non-technical issues - Handle customer complaints professionally and efficiently - Escalate complex cases to the appropriate internal teams when necessary - Ensure high-quality customer experience in every interaction - Maintain accurate records of customer interactions - Collaborate with colleagues and internal stakeholders to resolve customer issues Requirements - Fluent Italian or French language skills (C1 level or higher) - English (C1 level) - Excellent communication skills, both written and verbal - Customer-focused mindset and problem-solving attitude - Ability to work in a fast-paced environment - Strong attention to detail and organizational skills - Confidence using digital tools and computer systems - Previous customer service, technical support or contact center experience is an advantage - Interest in technology and consumer electronics is considered a plus Benefits - Supportive and multicultural working environment - Stable Monday - Friday schedule - Long-term career opportunities - Employee benefits package after the probation period Originally posted on Himalayas