Training Services Coordination and Logistics Associate III

Summary: Provide learning administrative services to support client learning and data management needs Duties andResponsibilitiesincludethefollowing: - Perform data entry as it relates to learning administration - Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow) - Make certain client standard operating procedures, processes and service level agreements are maintained - Identify and trouble shoot discrepancies and issues - Escalate issues to Manager for resolution Qualifications: - Entry level for Bachelor’s degree or 2 years of successful working experience in: - A learning organization - Training administration (preferred but not required) - Customer service - Knowledge of and experience with learning management systems (preferred but not required) - Experience in Microsoft Office suite - Team-oriented but self-motivated and able to work with minimal supervision - Demonstrated attention to detail, strong quality focus, and well organized - Successful prioritization of work requirements and multitasking, as necessary - Analytical and problem solving skills - Client focused to build and maintain professional working relationships - Ability to remain flexible and adaptable to constant change - Effective oral and written communication skills with clients, leadership and team members Requirements: - Willing to work on Malaysia Public Holidays & night shift (supporting ET hours) - Remote working Originally posted on Himalayas