Driver Support Agent

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Driver Support Agent, you will focus on supporting prospective drivers across all North America markets throughout their onboarding journey. You will play a crucial role in guiding drivers through compliance steps, conducting helpful outreach, and resolving onboarding roadblocks to ensure a smooth, welcoming experience. **This is a full-time, in-person position requiring availability Monday through Friday, 9:00 AM to 5:00 PM.** What You’ll Do: - Follow up with driver applicants across all North America markets to offer support and guide them through their application - Assist prospective drivers with required compliance steps, background checks, and documentation requirements - Troubleshoot applicant inquiries and resolve friction points throughout the onboarding process - Conduct proactive outreach to candidates needing additional support or follow-up - Identify and escalate complex compliance or technical issues to appropriate internal teams Who You Are: - Tech-savvy; strong computer and technical skills, including experience with numerous software programs and the more standard Microsoft Office and Google Suite. CRM tools like Salesforce are a plus! - Strong mental acuity and analytical problem-solving skills - A comfortable multitasker who enjoys live operations and can quickly prioritize and switch between tasks - Skilled in prioritizing and strong delegation skills to optimize team performance - Able to manage multiple priorities simultaneously while maintaining accuracy and focus - A clear communicator with excellent reading comprehension and writing skills - Customer-service oriented; able to de-escalate situations and bring down the temperature with escalated stakeholders - Calm, cool, and collected—able to stay even-keeled during urgent or high-pressure issues - A well-rounded team player who takes ownership of (and pride in) your work - Ownership-driven: you take charge of ongoing issues and manage them through to resolution - Comfortable with ambiguity; able to create solutions even when no SOP exists - Demonstrated leadership with strong prioritization skills - An action-oriented executor: you take initiative to solve problems and get the job done - Successful completion of a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check is mandatory for employment Compensation and Benefits - Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable - Salary Range: $19-$21 / hour - We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.