Bilingual Medical Admin & Patient Engagement Coordinator - Wellness

We are seeking an experienced, detail-oriented Medical Administrative & Patient Engagement Coordinator to support our client’s Medical Wellness and Health Optimization practice in Houston, TX. The practice is transitioning from cash-pay to insurance billing, and the ideal candidate brings a strong U.S. medical administrative foundation, hands-on insurance and patient records experience, and a clear, friendly phone presence. This is a dedicated remote position working directly with the practice’s team. Key Responsibilities: Medical Administration (primary focus): - Enter and update patient demographics, records, and documents in Tebra (EMR/PM system). - Support cash-pay workflows in Avexcia. - Collect insurance information and verify patient eligibility and benefits. - Process patient registration and intake, upload documents, and track missing information. - Support the billing team through the transition from cash-pay to insurance billing. Patient Engagement (secondary focus): - Make outbound calls to current and prospective patients, and follow up on inquiries and incomplete bookings. - Confirm appointments, document all outreach, and escalate clinical questions to providers. Reception & Scheduling: - Answer inbound calls in Ooma, handle routine inquiries, update contact information, and route messages. - Schedule and reschedule appointments in Mindbody/Legacy. - Maintain strict HIPAA compliance in a remote work environment. Requirements - Minimum of 1 year of experience as a Medical Administrative Assistant or Medical VA in a U.S. healthcare practice. Candidates without U.S. medical administrative experience will not be considered. - Experience with insurance-related administrative tasks, patient records, and a practice management system or EMR. - Comfortable making outbound patient calls, with clear, professional spoken English (Professional English proficiency required). - Scheduling experience, strong data entry skills, and excellent attention to detail. Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 8:00 AM - 5:00 PM CST.