Customer Service Representative - Express Scripts

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Representative - Express Scripts based in United States. This is a fully remote customer service opportunity supporting members, healthcare providers, and pharmacies with pharmacy benefit and mail-order pharmacy questions. You will serve as a key point of contact for customers navigating important healthcare and prescription-related needs. The role combines compassionate service with efficient problem-solving and accurate information handling. You will manage a high volume of inbound calls while navigating multiple systems and applications simultaneously. Success requires strong communication, composure, organization, and a commitment to resolving customer needs whenever possible on the first interaction. You will also collaborate with internal teams to address complex issues and contribute to a consistent, high-quality customer experience. This role is well suited to service professionals who enjoy helping others in a structured, fast-paced, and metrics-driven environment.