Renewals Specialist

Salary: R29 000 – R32 000 per month Remote Recruitment is hiring a Renewals Specialist for a UK-based employer, fully remote from South Africa, owning a portfolio of customer renewals. Role overview You will manage renewals from notice to close, keeping customers engaged and contracts on track. Key responsibilities - Manage a portfolio of customer renewals from notice to close - Proactively contact customers ahead of renewal dates - Identify at-risk accounts and coordinate retention efforts - Process renewal contracts and update CRM records - Report on renewal rates and forecasts - Liaise with sales and customer success on upsell opportunities What you will need - Experience managing renewals or subscription contracts - Experience with CRM systems (HubSpot, Salesforce, or similar) - Comfortable with outbound customer calls and emails - Strong negotiation and follow-up skills - Comfortable working UK business hours Nice to have - Experience in a SaaS or subscription business - Familiarity with billing platforms - Experience with retention or win-back campaigns What is on offer - 100% remote – work from anywhere in South Africa - UK business hours: 09:00–17:00 UK time (11:00–19:00 SAST) - Full-time, stable role with a genuine UK employer - Supportive onboarding and clear expectations from day one