Bilingual Medical Receptionist (AdvancedMD | English & Spanish)

Bilingual Medical Receptionist (AdvancedMD | English & Spanish) Location: Remote Schedule: Full-time, Monday–Friday, 9:00 AM–5:00 PM CT Language: English & Spanish About the Role We are hiring a Bilingual Medical Receptionist to support a U.S.-based pain management clinic. The ideal candidate has hands-on experience working in a medical office and is highly comfortable using AdvancedMD. Strong communication skills and professional English and Spanish communication are essential. Key Responsibilities - Answer and manage inbound patient calls professionally and efficiently - Schedule, reschedule, and confirm patient appointments - Complete new patient intake and collect required information - Verify patient insurance and eligibility - Process and follow up on medication prior authorizations - Communicate with pharmacies regarding medication-related inquiries and follow-ups - Manage incoming and outgoing faxes - Respond to patient questions and provide appropriate assistance - Maintain accurate patient records and documentation - Support daily front-desk and administrative operations - Communicate effectively with patients in both English and Spanish Requirements - Previous medical office experience – required - Hands-on AdvancedMD experience – required - Bilingual in English and Spanish - Clear, professional Spanish communication and strong verbal communication skills - Experience with patient scheduling, insurance verification, and new patient intake - Experience handling medication prior authorizations and pharmacy follow-ups - Comfortable managing fax communications and patient documentation - Experience with FreedomVoice is preferred - Strong attention to detail and ability to manage multiple tasks in a fast-paced medical environment - Professional, patient-focused, and reliable Preferred Qualifications - Previous experience in a pain management, specialty, or similar medical practice - Experience using FreedomVoice - Familiarity with medication authorization workflows and pharmacy communication What We’re Looking For We’re looking for someone who can confidently manage front-desk responsibilities, communicate effectively with Spanish- and English-speaking patients, and work independently within a U.S. medical practice environment. The right candidate should already be comfortable with AdvancedMD and have hands-on medical office experience. Originally posted on Himalayas