National Workforce Information Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a National Workforce Information Representative based in the United States. This remote role supports a nationwide, high-volume customer service operation serving public-facing programs. You’ll help individuals access accurate information, navigate services, resolve questions, and connect with appropriate resources. The position provides support through phone, email, chat, text, and self-service channels in a 24/7/365 environment. You’ll handle everything from routine information requests to sensitive, challenging, or emergency-related interactions. Success requires empathy, sound judgment, accuracy, and the ability to work efficiently across multiple systems. The role also offers opportunities to develop expertise across different programs through training and cross-training. Spanish bilingual skills are highly preferred, particularly for supporting a diverse customer population.