Director of Technology Services

Lead the technology services that power our business We're looking for an exceptional technology leader to join us as Director of Technology Services. This is a highly influential leadership role responsible for ensuring our technology services, platforms and operational capabilities are secure, resilient, scalable and ready to support our ambitious growth plans. You'll lead experienced teams across technology services, platform engineering and service operations while helping shape the future direction of our technology estate. What you'll be doing Defining and delivering the Technology Services strategy Leading high-performing teams across service management, platform engineering and workplace technology Driving cloud, infrastructure and platform modernisation initiatives Championing DevOps, automation and engineering excellence Ensuring business-critical technology services remain secure, resilient and reliable Managing technology suppliers and strategic partners to deliver exceptional service Leading operational governance, service improvement and risk management activities Building scalable platforms that enable faster and more efficient technology delivery Supporting business growth through technology innovation and operational excellence What you'll bring Significant leadership experience within technology services or infrastructure organisations Proven success leading cloud, platform engineering or technology operations functions Strong understanding of modern technology operating models and DevOps practices Experience driving service improvement, technology transformation and operational excellence Strong commercial awareness and supplier management expertise Knowledge of technology risk, resilience and cybersecurity principles Outstanding stakeholder management and communication skills The ability to inspire and develop high-performing teams Why join us? We're investing in the future of technology at L&C, building the platforms, products and capabilities that will support the next phase of our growth. While we're proud to be the UK's No.1 online mortgage broker, we're even more excited about what's next. Technology is at the heart of that journey, and we're creating an environment where talented people can make a genuine impact. We care deeply about our customers, but it's our colleagues who make everything possible. That's why we're committed to creating a culture built on respect, collaboration and opportunity, alongside a great range of benefits that support you both professionally and personally. 25 days starting annual leave, plus your birthday & bank holidays off non inclusive of your holiday allowance Electric Car Scheme Perkbox benefits hub (comprehensive discounts, perks & wellbeing support) Purchase Holiday scheme (up to 3 additional days leave per year) Tripfiniti Package Holiday Discount Platform - New to 2026 Comprehensive employee assistance & wellbeing programmes (Virtual 24/7 GP, personal and dependant Mental Health Support, physiotherapy services and much more) Annual company wide Summer & Winter parties and team led social events …and much more benefits and perks to boot! This is an opportunity to make a lasting impact within a business undertaking significant technology transformation. You'll have the autonomy to shape services, modernise platforms, develop people and influence strategic technology decisions at the highest level, all while helping create exceptional experiences for colleagues and customers alike. PLEASE NOTE: We're expecting a high volume of applications and want to make sure every candidate is given the same opportunity and consideration. To keep the process fair for everyone, reaching out directly to hiring managers or L&C employees will not speed up or influence your application. We are also managing these vacancies directly and are not engaging recruitment agencies. If you have any questions, please get in touch with our Talent Team at TalentTeam@landc.co.uk. Good luck, and we look forward to learning more about you! At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community. FCA Certification Regime & Conduct RulesL&C is authorised and regulated by the FCA and is classified as an Enhanced Firm under the Senior Manager’s and Certification Regime (SM&CR). This role is subject to the 6 FCA Conduct rules and you will be expected to adhere to them at all times. (See below). Any confirmed breaches of the Conduct Rules will be reported to the FCA annually. Should you apply for a Certified role in another financial services firm then L&C may be required to disclose this information in a Regulatory Reference request. You must act with integrity You must act with due care, skill, and diligence You must be open and cooperative with the FCA, the PRA and other regulators You must pay due regard to the interests of customers and treat them fairly You must observe proper standards of market conduct You must act to deliver good outcomes for retail customers