Operations Specialist

🚀 Operations Specialist (Workforce Operations / Live Scheduling / Staffing Coordination) Full-Time Remote | U.S. Hours 💼 About the Role We’re hiring a highly organized and execution-focused Operations Specialist to manage live workforce operations inside a fast-moving scheduling and staffing environment. This is not a traditional admin or support role. This position sits at the center of daily operations and is responsible for: - filling shifts, - coordinating workers, - resolving real-time operational issues, - and ensuring clients receive seamless service execution. You’ll manage the full shift lifecycle: from onboarding professionals → scheduling coverage → monitoring attendance → resolving emergencies and last-minute changes. If you thrive in: - fast-paced environments, - live operational coordination, - staffing logistics, - and high-ownership roles, this opportunity is a strong fit. 🔥 What You’ll Own Shift Fulfillment & Workforce Coordination - Own the end-to-end shift fulfillment process - Respond quickly to incoming client staffing requests - Assign professionals to shifts and confirm attendance - Ensure shifts are filled accurately and on time - Coordinate coverage for urgent or last-minute staffing needs Live Operations & Real-Time Issue Resolution - Monitor live attendance and track clock-ins - Follow up on: - late arrivals - no-shows - cancellations - emergencies - Quickly secure replacement workers when needed - Coordinate directly with: - clients - workforce professionals - on-site managers - Resolve operational issues in real time while maintaining service quality Workforce Onboarding & Engagement - Onboard and activate workers on the platform - Maintain ongoing communication with professionals - Build long-term workforce reliability and engagement - Ensure workers understand schedules, expectations, and workflows Systems, Tracking & Documentation - Keep operational systems, trackers, and notes fully updated - Maintain accurate scheduling and attendance records - Document issues, resolutions, and operational updates clearly - Ensure workflows remain organized and scalable Process Improvement & Operational Efficiency - Identify recurring operational bottlenecks - Recommend workflow improvements to increase efficiency - Improve: - response times - attendance reliability - shift fill rates - operational consistency ✅ Required Experience & Skills - 2+ years experience in: - operations - staffing - workforce coordination - scheduling - marketplace operations - Strong written and spoken English communication skills - Ability to multitask and manage live priorities under pressure - Strong stakeholder coordination and communication abilities - Experience using: - operational systems - scheduling platforms - CRMs - digital communication tools - Strong organizational and time-management skills - Reliable internet and professional remote work setup ⭐ Nice-to-Have Experience - Experience in: - staffing agencies - workforce marketplaces - shift-based businesses - on-demand service environments - Experience handling: - attendance tracking - clock-ins - no-show management - workforce KPIs - Startup or high-growth operational experience - Process improvement and workflow optimization exposure 🧠 What Makes You a Strong Fit - You stay calm in fast-moving operational environments - You proactively solve problems before they escalate - You take ownership instead of waiting for direction - You communicate confidently with both clients and workers - You are highly organized and detail-oriented - You thrive balancing multiple live priorities simultaneously 📅 What a Typical Day Looks Like - Review incoming shift requests and staffing needs - Coordinate with professionals to confirm attendance - Monitor active shifts and resolve live operational issues - Handle last-minute cancellations and replacement staffing - Communicate with clients and on-site managers - Update trackers, systems, and operational notes - Identify inefficiencies and improve workflows In short: You ensure every shift is covered, every issue is resolved quickly, and daily operations run smoothly from start to finish. 📊 Key Metrics for Success (KPIs) - Shift fill rate - Time-to-fill open shifts - Reduction in no-shows and attendance issues - Client response and resolution time - Workforce reliability and engagement - Operational accuracy and documentation quality - Client satisfaction scores 🌟 Why This Role Stands Out - High-impact operational ownership role - Fast-paced environment with real-time decision-making - Strong growth exposure inside a scaling business - Opportunity to directly influence operational success and service quality - Work closely with clients, workforce teams, and leadership 🧪 Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Scenario-Based Operations Interview - Client Interview - Offer & Background Verification 👉 Apply Now If you: - thrive in fast-paced operations, - enjoy coordinating people and solving problems in real time, - can manage live scheduling and workforce logistics, - and take ownership of outcomes, this role is a strong fit for you.