Assistant Manager, eCommerce Product and Customer Experience

Essential Functions and Responsibilities: - Assist with web design and development agency on all ecommerce projects - Assist with the management of the ecommerce platform release cycle including business case, feature prioritization, requirements, design, use cases, mockups, process maps, testing, and implementation - Pitch, build, and test website functionality and tools to increase site performance, user experience, and overall revenue - Assist with the management of the day-to-day site operations working with other functional support areas including, IT, Marketing, Distribution, and Customer Engagement Center (CEC) - Work with commercial team members to appropriately represent Hotels branding, campaigns, and hotel attributes - Ability to analyze website data and distill customer insights, customer struggle points, and conversion opportunities - Collaborate with Manager Ecommerce & Channel Marketing on A/B and Multivariate testing opportunities - Collaborate with Distribution and CEC Team to optimize platform functionality and customer experience - Collaborate with Digital Marketing Team on digital media campaign positioning on website - Prepare weekly, monthly, and quarterly reporting and analysis. Ability to communicate complicated trends and analysis data to multiple stakeholders Required Qualifications: - Experience working with custom and off-the-shelf Content Management Systems - Familiarity with Google Analytics and Adobe Omniture - Strong proficiency with task sequencing, dependencies, and third-party vendor responsibilities for eCommerce platform implementation projects - Experience with design and server-side languages such as HTML, CSS, JavaScript - Working knowledge of SEO best practices - Excellent written and verbal skills - Ability to work independently and demonstrate keen attention to details - Manages prioritization, can meet deadlines, and be flexible based on business requirements Preferred Qualifications: - Experience in UX and mobile design - Project and product management certifications - Project management software experience (MS Project or equivalent) - Familiarity with Sabre SynXis CRS, Oracle Opera database, and Hospitality (Micros) products - Ecommerce payment solutions experience Originally posted on Himalayas