Global Key Account Manager - High-Performance Computing

Global Key Account Manager – High-Performance Computing Proven Leadership, Hard Work and Innovation Alive and Well in North America Rittal LLC designs and manufactures world-leading industrial and IT infrastructure solutions, including enclosures, racks, high-density power systems, and climate/thermal management technologies supporting industrial automation, data centers, edge deployments, and high-performance computing (HPC) environments. Our High-Performance Computing segment supports some of the world's most advanced computing environments, including AI, research, cloud, and large-scale compute operators, requiring exceptional operational discipline, speed, and customer intimacy. Role Overview The Global Key Account Manager - High-Performance Computing (HPC) is a commercially focused role responsible for independently managing and growing relationships with assigned global high-performance computing customers. This is a hands-on account ownership role suited for a sales professional who can navigate complex organizations, execute against account plans, and identify new business opportunities. Key Responsibilities - Manage day-to-day and strategic interactions with assigned global high-performance computing accounts, serving as the primary point of contact for customer relationships. - Develop and execute account plans, conduct quarterly business reviews, and track performance against defined KPIs and growth targets. - Monitor delivery schedules, open orders, and supply chain updates, coordinating internal resolution of issues to meet customer expectations. - Track and report on customer quality, pricing, and delivery KPIs, and coordinate cross-functional responses when performance gaps are identified. - Align internally with supply chain, logistics, product management, quality, and engineering teams to support and advance ongoing high-performance computing programs. - Lead new product introduction activities and product transitions, managing timelines, stakeholder communication, and risk mitigation. - Own order forecasting processes and translating customer demand signals into actionable input for production and capacity planning teams. - Identify and develop new contacts, projects, and expansion opportunities within assigned HPC accounts to grow the scope and revenue. - Prepare and deliver tailored product and solution presentations and proposals. - Maintain regular, proactive communication with customer teams to ensure high satisfaction and strengthen the overall relationship. - Drive penetration across key customer functions including procurement, engineering, operations, sustainability, and senior leadership. - Share market intelligence and strategic insights with leadership to improve commercial and product decisions. - Coordinate with marketing on customer events, executive visits, and HPC-focused collateral and campaigns. - Maintain compliance with corporate procedures, ISO requirements, and documentation standards across all account activities. Requirements - Bachelor's degree required, engineering, business management, marketing, or a related field preferred. - Minimum of 4–6 years of experience in account management, enterprise sales, or business development - preferably within IT infrastructure, data center, or technology sectors. - Proven ability to independently manage complex, multi-stakeholder accounts and drive revenue growth. - Strong interpersonal skills with the ability to build trusted relationships across multiple levels of customer organization. - Solid analytical and problem-solving skills with attention to detail. - Excellent verbal and written communication and presentation skills. - Proficiency in MS Office (Word, Excel, PowerPoint) and CRM platforms (Salesforce or equivalent). - Global account management or cross-regional experience is a plus. #LI_JH1 #SalesIND If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500. This option is reserved for individuals who require accommodation due to a disability. Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets. Originally posted on Himalayas