Senior Site Reliability Engineer (SRE)

Thought Machine’s Site Reliability Engineers are the guardians of mission-critical systems for the world's most influential financial institutions. As a member of our elite, globally distributed team, you'll be entrusted with running and maintaining the robust production infrastructure that powers our customers' cutting-edge Core Banking and Payments platforms. This is an opportunity to make a tangible impact on the global financial landscape while collaborating with brilliant minds to solve complex engineering challenges. This role will be part of the Site Reliability Engineering team at Thought Machine HQ in London, tackling the challenges of automating complex fleet management operations, mentoring team members, promoting communities of best practice within engineering as well as designing operational processes that provide effective interfaces between Thought Machine and our SaaS customers. The SRE team is deeply involved in tackling the technical challenges of executing Thought Machine’s growth ambitions - expect to be working with senior stakeholders in the organisation and with our customers, and working on programmes and initiatives that are critical to the success of the company. Duties: - Supporting the product engineering teams in building highly fault-tolerant, scalable applications by participating in design discussions, engaging in RFCs and code reviews. - Executing various department strategies - contributing to the design and scoping work for team members around disaster recovery, backup, redundancy and capacity planning activities. - Being part of a global on-call rotation responsible for identifying and fixing bottlenecks in SaaS customer environments. - Regular maintenance of production systems that host Vault products. - Driving the evolution of our SaaS products by defining and designing features that foster exceptional reliability and an unparalleled user experience. - Implementing and regularly testing DR strategies to ensure the highest level of resilience and fault tolerance of the platform. - Maintain and promote high-quality written documentation of assets, processes and runbooks that are used by the team in their day-to-day operations, - Working with your Manager in growing team members in their technical skills as well as their understanding of Vault Products. Requirements: - You have a track record of delivering high-impact projects with focus on long-term scalability, ensuring that human intervention scales sub-linearly with usage growth. - You possess an up-to-date understanding of design patterns relevant to hosting and networking architectures. - You proactively champion product development, driven by a desire to build truly exceptional products, not just solve immediate challenges. - You’re a high-agency individual who can independently drive projects to completion by effectively scaling your individual output with the appropriate delegation of work to team members. - You have a strong background working in either Python, Golang having used one of these programming languages to execute a significantly sized project or initiative. - You have experience working with Kubernetes or other container orchestration systems. - You have experience with automation/configuration management, e.g. Terraform, Puppet, Chef, Ansible. - You have expertise in one or more of the following areas: Database Administration, Networking, Observability Tools (such as Prometheus, Jaeger) or automation infrastructure. - You have extensive experience working with either GCP or AWS. Company Benefits Thought Machine is committed to making a measurable positive impact on our employees everyday lives both inside and outside of work. - Highly competitive salary - Pension plan (match up to 5%) - Life Insurance- 3 times annual salary - Competitive Maternity and Paternity leave - Shared parental leave - 25 days holiday + bank holidays - Flexible working hours - Cycle to work scheme - Season ticket loan - Access to exceptional learning materials and courses - Sports and hobby clubs, subsidised by Thought Machine - All the latest tech you need - Start the day properly with fresh fruit and cereals - Huge range of healthy (and not so healthy) snacks, smoothies and drinks - A talented & experienced team as your colleagues - An environment where we encourage learning and progress Health and wellbeing We are committed to the health and wellbeing of our people and offer all employees a comprehensive private health insurance package with dental and optical cover. We understand that our team needs to take breaks to fuel their brain so we have an onsite gym with a generous discount. We also offer a comprehensive pension plan, where we match employee contribution’s up to 5%. In the office Enjoying time away from your desk is key to happiness in the workplace. We provide breakfast with your favourite cereals and fruit. Throughout the day we offer a wide selection of snacks and drinks. Our fridges are stocked with soft drinks and our hot drinks machines make everything from an espresso to an oat flat white. Every Friday, we bring in a different catering popup store so our team can wind down before the weekend. Out of office Thought Machiners have set up a wide range of sports and hobby clubs anyone can get involved in - ranging from football to movie club - all subsidised by Thought Machine. Once a year we take over a mystery location for our annual Thought Machine Away Day. This year we went to Alexandra Palace for a day filled with activities. Learning and development Joining Thought Machine will enable you to learn valuable skills so you can progress in your career. New joiners all embark on a Thought Machine Training Academy, where you learn from our experts in technology, design and banking. As your career develops at Thought Machine we continue to offer training to build your skills in sessions ranging from giving effective feedback to building grit, and many more.