Product Success Lead

Product Success Lead | London | AI Startup | Hybrid I'm working with an early-stage, AI-native SaaS company that is transforming how a traditional industry operates through automation and AI-driven workflows. They're looking for a Product Success Lead to own the post-sale customer journey, from implementation and onboarding through to retention, adoption, and product feedback. This is a highly technical, customer-facing role sitting at the intersection of Customer Success, Solutions Engineering, Implementation, and Product. What you'll be doing: - Own customer onboarding and go-lives from contract signature through to successful launch. - Configure integrations, troubleshoot technical issues, and resolve implementation challenges. - Monitor customer health, proactively identify risks, and drive retention. - Build reporting and demonstrate clear ROI to customers using data and product usage metrics. - Act as the voice of the customer internally, working closely with Product and Engineering teams. - Turn recurring customer issues into scalable processes, tools, and product improvements. - Identify account growth opportunities and support expansion efforts. What they're looking for: - Experience in Solutions Engineering, Implementation, Technical Account Management, Technical Customer Success, or a similar customer-facing technical role. - Experience delivering customer-facing technical projects involving integrations, automation, APIs, configuration, or workflow implementation. - Strong troubleshooting and problem-solving skills. - Comfortable working directly with customers and explaining technical concepts to non-technical stakeholders. - Experience owning customer outcomes such as retention, adoption, onboarding success, or conversion. - AI-native mindset with an interest in automation and emerging technologies. Why join? - Work directly with founders in a high-growth startup environment. - Significant influence over product direction and customer experience. - Opportunity to build scalable processes from scratch. - Competitive salary + equity. - Hybrid working (London, 4 days in office).