Director of Hotel Systems | PM Hotel Group | Chevy Chase, MD

What You’ll Do: The Director of Systems is a senior leadership role responsible for the strategic oversight, day-to-day administration, and vendor/supplier relationships of all core technology platforms used across the hotel management company's portfolio. This position ensures that critical business systems operate reliably, are continuously optimized, and are properly supported — enabling seamless operations across finance, procurement, reporting, and expense management functions. The Director leads a small, dedicated team and serves as the primary point of contact between the organization and its technology providers. Key Responsibilities: System Oversight & Administration - Provide oversight and administrative management of all enterprise-wide systems, including the business intelligence (BI) platform and its multiple reporting interfaces, accounting software, online purchasing and payment platform, and expense reporting platform. - Ensure system availability, data integrity, and performance across all platforms, proactively identifying and resolving issues before they impact operations. - Define and enforce system governance standards, user access controls, and data security protocols in alignment with company policy. - Oversee system implementations, upgrades, and integrations, coordinating across departments to minimize disruption. - Maintain comprehensive documentation of system configurations, workflows, and procedures. Supplier & Vendor Relations - Serve as the primary relationship owner for all technology vendors and software suppliers, managing contracts, service agreements, and renewals. - Evaluate vendor performance against SLAs, escalating issues and negotiating resolutions as needed. - Lead vendor selection processes for new or replacement platforms, including needs assessment, RFP development, and stakeholder presentations. - Identify opportunities to consolidate, renegotiate, or optimize vendor agreements to reduce cost and improve service quality. Business Intelligence & Reporting - Administer and continuously improve the company's BI platform, ensuring dashboards, reports, and interfaces meet the needs of executive, operational, and property-level stakeholders. - Partner with finance, operations, and leadership teams to develop new reporting capabilities and data-driven insights. - Manage user provisioning, training, and support for all BI platform interfaces. Financial Systems - Oversee the administration of the company's accounting software, ensuring proper configuration, chart of accounts alignment, and integration with other platforms. - Administer the online purchasing and payment platform, managing vendor setup, approval workflows, and compliance with procurement policies. - Oversee the expense reporting platform, including policy configuration, reimbursement workflows, and integration with payroll and accounting systems. Team Leadership - Lead, mentor, and develop the internal systems support team, setting priorities, managing workloads, and fostering a culture of service and continuous improvement. - Establish and monitor team performance metrics including helpdesk responsiveness, resolution times, and project delivery. - Identify training and professional development opportunities to keep the team current with evolving technologies. Strategic Planning & Cross-Functional Collaboration - Partner with senior leadership to develop and execute a systems roadmap aligned with the company's operational and growth objectives. - Act as a trusted advisor to department heads on technology capabilities, limitations, and opportunities for process improvement. - Evaluate emerging technologies and industry trends to inform future investment decisions. Where You’ve Been: Education - Bachelor's degree in Accounting, Management Information Systems (MIS), Business Administration, or a closely related field required. - Advanced degree or relevant professional certifications (e.g., CPA, CMA, PMP, or technology certifications) a plus. Experience - 5+ years of progressive experience in a systems administration, financial systems, or technology operations role, preferably within the hospitality, hotel management, or multi-unit real estate industry. - Demonstrated experience managing or supporting business intelligence platforms, accounting software, procurement/purchasing systems, and expense management platforms. - Proven track record of managing vendor relationships and technology contracts. - Prior experience supervising or leading a team. Skills & Competencies - Strong understanding of accounting principles and financial operations, with the ability to bridge the gap between finance and technology. - Proficiency with business intelligence and data visualization tools; experience with hotel industry platforms (e.g., ProfitSword, Opera, Sage Intacct, Avero, Concur, Birchstreet, or similar) preferred. - Excellent analytical and problem-solving skills with keen attention to detail. - Strong project management abilities; capable of managing multiple initiatives simultaneously. - Effective communicator with the ability to translate technical concepts for non-technical stakeholders. - High degree of professionalism, integrity, and discretion in handling sensitive financial and operational data. When You’re Here: This is primarily a remote role. Occasional travel to hotel properties or vendor sites may be required. Standard business hours apply, with flexibility expected during system implementations, upgrades, or critical issue resolution. We offer a competitive benefits package including health, dental, and vision insurance, 401(k) with company match, paid time off, and professional development support. Salary Range:$135,000–$165,000 annually, commensurate with experience and qualifications. Originally posted on Himalayas