Customer Service Representative - Government Products

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Representative - Government Products based in the United States. This is a fully remote, inbound customer service role supporting members with important healthcare and government-related products and services. You will serve as a primary point of contact, helping customers navigate claims, enrollment, billing, pharmacy, benefits, and contract questions. The role combines compassionate service with detailed problem-solving in a fast-paced healthcare environment. You will use strong communication, multitasking, and service-recovery skills to resolve complex member situations and deliver positive outcomes. Paid training will provide a strong foundation in health plan and claims knowledge, preparing you for long-term growth. You’ll work alongside a collaborative team that values accountability, continuous learning, data-driven decisions, and mutual support. With multiple career pathways available, this opportunity can provide a strong starting point for advancement across customer service and other business functions.