Call Center Representative, Healthcare (Patient Services)

A specialty neurology practice looking for a dedicated call center representative to support patient-facing phone operations. This teammate will handle inbound and outbound calls related to scheduling, authorization and eligibility, and billing inquiries, working closely with the practice's administrative team. Core Responsibilities - Answer and place patient calls covering scheduling, authorization/eligibility checks, and billing questions - Verify insurance coverage and process pre-authorization requests - Update patient records accurately in AdvancedMD - Escalate complex or sensitive cases to clinical or billing staff as needed - Maintain HIPAA-compliant handling of all patient information - Document call outcomes and follow-up actions consistently Requirements - 2+ years in a healthcare call center, medical billing, or patient services role (preferred) - Working knowledge of AdvancedMD (preferred) - Experience with insurance verification, eligibility checks, or revenue cycle processes (preferred) - Clear, professional phone communication skills - For the bilingual profile: fluent Spanish and English, spoken and written - Comfortable working US business hours (EST) - Reliable home office setup, stable internet connection Benefits - Remote work setup - Competitive compensation - Paid Time Off and holidays - HMO coverage - Gym allowance - Extra holiday pay - Long-term career opportunities with a growing global team Originally posted on Himalayas