Customer Success Specialist (Evening schedule)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Specialist (Evening Schedule) based in Germany. We are looking for a customer-focused Customer Success Specialist to join an international VIP Service team within a dynamic, technology-driven environment. In this role, you will provide personalized support to customers in the Bronze VIP segment, helping them get the most value from available products and services. You will build strong customer relationships, understand individual preferences, and proactively identify opportunities to improve satisfaction and engagement. Through effective communication and tailored recommendations, you will contribute to customer retention and encourage users to progress toward higher VIP levels. You will also support promotional activities and collaborate with internal teams to deliver an outstanding customer experience. This fully remote opportunity offers a stable evening schedule, a supportive international team, and opportunities for professional growth.