Principal Product Manager - Customer Experience and AI

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Product Manager - Customer Experience and AI based in United States. This is a high-impact product leadership opportunity focused on shaping an AI-native, mobile-first SaaS experience. You will own strategic growth initiatives centered on measurable customer outcomes and product value. The role combines customer research, behavioral data, rapid experimentation, and AI-enabled product development. As a Principal individual contributor, you will influence engineers, designers, and product leaders without relying on direct authority. You will operate across complex and ambiguous problem spaces, turning strong product hypotheses into scalable experiences. The position also offers an opportunity to mentor product managers and raise the standard for discovery, strategy, and execution. You’ll have significant ownership in an environment where speed, experimentation, collaboration, and customer impact are highly valued.