Customer Loyalty Representative, Bilingual

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Loyalty Representative, Bilingual based in Canada. This fully remote role is focused on helping existing customers find the right solutions and reasons to continue their service. You will engage with subscribers, caregivers, and healthcare professionals, using empathy, active listening, and problem-solving to understand their needs. The role combines customer service, retention, negotiation, and consultative selling in a purpose-driven environment. You will educate customers on available services, identify opportunities to upsell or cross-sell, and resolve concerns while maintaining a positive experience. Success is measured through retention performance, customer satisfaction, accuracy, and the ability to consistently meet or exceed targets. You will work as part of a collaborative team while managing conversations and follow-ups independently. This is an opportunity to make a meaningful difference by helping people maintain access to services that support independence, safety, and peace of mind.