Head of Global Support

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Head of Global Support based in the United States. As Head of Global Support, you will lead and transform a large-scale, international customer support organization, overseeing approximately 130 support professionals across multiple regions and time zones. You will play a strategic role in evolving traditional reactive support into a proactive, customer-centric operation powered by AI and automation. Combining operational excellence with a strong people-first approach, you will drive improvements in customer satisfaction, first contact resolution, and response and resolution times. You will oversee workforce planning, service quality, operational performance, and employee wellbeing while ensuring every customer interaction remains personal and effective. Working closely with cross-functional teams, you will identify operational challenges, address root causes, and implement scalable improvements. This is an exciting opportunity to shape the future of global customer support within an innovative, technology-driven hospitality environment.