Technical Support

About igloo igloo is a global leader in large-scale smart access management solutions for homes and cities. We provide an end-to-end hardware and software solution giving property managers, operators, and tenants seamless, secure, and connected access experiences. With a strong presence in 5,000+ enterprise customers and 80+ distributors worldwide, we’re shaping a keyless future. The Role This role will be responsible for providing support, troubleshooting issues, guiding users through solutions, and collaborating with internal teams to ensure a smooth and reliable user experienceThis role will require to work in shift between US daytime and Indonesia daytime Duties & Responsibilities - Work in shift between Indonesia daytime and US daytime hours to support users and ensure coverage across time zones - Provide first-line technical support via email, chat, or Jira ticket - Troubleshoot and resolve technical issues and enquiries - Investigate and escalate complex technical problems to engineering teams when necessary - Document issues, resolutions, and technical processes clearly - Assist in onboarding users by guiding them through setup and integration processes - Collaborate with product and engineering teams to improve system reliability and user experience - Maintain up-to-date knowledge of product features and technical updates Qualifications - BSc/BA in Computer Science, Engineering or a related field - Preferably 1-2 Years’ of experience in technical support, helpdesk, or related technical role - Basic understanding of APIs, HTTP protocols, and troubleshooting tools - Familiarity with logs analysis and debugging - Strong programming/scripting skills (e.g., Java, Python, JavaScript) - Good communication in English both written and verbal Salary: SGD2000-2200 Originally posted on Himalayas