Customer Support Representative (Dispatch Commercial & Industrial)

Remote Employee BPO has a great opportunity for you! Role: Customer Support Representative (Dispatch Commercial & Industrial) Salary: Competitive Basic Salary Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential. Work setup: Work from home Shift schedule: Training Schedule: Mon-Fri 8pm-5am, Sat-Sun day off Philippine Time Prod Schedule: Sat-Wed 6pm-3am, Thu-Fri day off Philippine Time  Summary: As the BPO dispatch agent, you are responsible for answering day-to-day scheduling and dispatching work crews or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs. Responsibilities - Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors, or emergency personnel - Speaking with supervisors or customers to resolve problems and requests for services or equipment - Preparing daily work such as schedules - Preparing work orders for crew or receiving work orders from work crews - Work with external clients to ensure continuity of support exceeds service level standards. Resolve customer escalations - Comprehensive knowledge of call center metrics and drivers - Subject matter expert on call center processes, procedures, and systems - Being in charge of communications within company assigned territories - Provide proactive solutions to contribute to the smooth running of the call center - Facilitate and participate in team meetings - Promote an environment of continued improvement and best practices - Additional tasks and/or projects assigned by management Qualifications - Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint, and Outlook or Google equivalents - Experience with the Salesforce is highly preferred - Excellent oral and written communication skills - Strong organizational and interpersonal skills - Schedule flexibility - Effective time management and driven to meet deadlines - Analytical and problem-solving skills - Ability to function in a fast-paced and agile environment - Dependability regarding completion of assignments and attendance - Set the example for best practices Originally posted on Himalayas