Lead Experience Technician - Mission Success Leader

This is a remote position. Goals and Outcomes: The Mission Success Leader is responsible for leading our client missions to success. This includes setting up, installing, operating, testing, and troubleshooting Audio/Video/Control and related equipment to create an experience that will help our clients impress their audience. Essential Responsibilities: - Mentor and coach technicians - Understand and review all drawings so that all related information, Schedules and documentation is understood. - Verify all of the drawings, code, site pictures, and job description are complete and you have access to them. - Assemble and test equipment racks per the rack build schedule. - Ensure the equipment is programmed, configured and tested before onsite installation. - Make certain all cables, connectors, hardware and tools needed to complete the project are available and collected. - Maintain a clean an organized vehicle with appropriate tools, ladders and safety equipment. - Inventory and deliver all equipment to the job site. - Complete walk through of the site with the PM and go over all details of the installation. - Verify working times and access to the workspace. - Install all equipment per ASW documentation and standards. - Perform minor DSP changes and load control code as necessary. - Ensure that the job is completed to ASW and industry standards for a safe and fully functional system. - Update mission progress in Adobe Construction Cloud and Zoho Projects at the end of each day. - Ensure that all equipment is connected per the drawings. - If the drawings are incorrect for functionality, mark the necessary changes accordingly in Autodesk Build. - Ensure that every wire has a label and it is marked according to the drawings. - Ensure that the trash is disposed of and the site is cleaner than it was when you arrived. - Work with the Field Engineer to perform and document system commissioning. - Submit all changes to engineering for as-built drawings. Requirements - CTS-I or BICSI Technician Certification - Excellent written and verbal communication skills - Proven customer service experience - IP networking knowledge - AV system troubleshooting skills - Setup and load code into Control Systems (Q-Sys, Crestron, AMX, Extron, etc…) - Setup and load code into DSP (Q-Sys, Biamp, etc…) - Terminate Fiber - Install and configure Interactive displays - Wireless Microphone frequency coordination - Video Wall setup and configuration - Occasional after hours and/or travel may be required. Benefits - Free Employee Health Benefits (Cigna) - Dental & Vision Available - 401K & HSA with company match - Profit sharing bonus - Sam's or CostCo Membership - Use of Discount Tire fleet discount - Working with an amazing team and cool gear! - Company vehicle (Ford Maverick or Bronco Sport) - Financial assistance with AVIXA and other certifications Originally posted on Himalayas