Licensed Customer Care Agent- Evening Shift

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Licensed Customer Care Agent – Evening Shift based in the United States. This role provides responsive, high-quality customer support across phone, email, text, chat, and social media channels. You will help customers navigate insurance and non-insurance questions while creating a positive and efficient service experience. The position combines customer care, insurance expertise, problem-solving, enrollment support, claims processing, and administrative responsibilities. You will serve as a trusted resource for customers while identifying opportunities to educate them about relevant coverage options. The role requires careful attention to policy requirements, accurate data entry, and effective use of digital customer service tools. You will work remotely as part of a collaborative, fast-paced environment focused on exceptional service and continuous improvement. The regular evening shift is 12:00 p.m. to 8:30 p.m. ET, making this opportunity well suited to professionals seeking a consistent later-day schedule.