Account Manager (UK)

ABOUT THE ROLE This is a customer-facing Account Manager role at a fast-growing AI voice and communication startup, sitting at the intersection of customer success and expansion sales. You will own a portfolio of existing SMB and mid-market accounts, guiding customers through onboarding, adoption, and long-term growth while hitting clear revenue targets. Your work directly shapes retention and expansion for a product that is redefining how businesses handle phone communication. WHAT YOU'LL DO - Manage and nurture a portfolio of existing customer accounts as their primary point of contact across the full lifecycle. - Run regular reviews, discovery sessions, and upsell conversations to surface new automation use cases and measurable impact. - Own expansion revenue targets including upgrades, add-ons, and renewals, with accountability to monthly and quarterly quotas. - Analyse customer usage patterns and proactively present growth opportunities and new product value. - Ensure successful onboarding, strong product adoption, and sustained customer satisfaction. - Maintain clean CRM records, conduct structured account planning, and deliver reliable revenue forecasts. - Gather and relay market feedback in a structured way to Product, Customer Success, and Marketing teams. - Collaborate closely with cross-functional teams to ensure smooth handovers and a healthy pipeline. WHAT WE'RE LOOKING FOR - At least 1 year of experience in B2B SaaS sales, account management, or customer success, ideally within a startup or scale-up environment. - Demonstrated track record executing upsells, renewals, and expansion revenue within existing customer bases. - Experience conducting customer business reviews, discovery calls, and product demonstrations. - Proficiency with CRM systems for pipeline management, forecasting, and account planning. - Ability to analyse customer usage data and identify expansion opportunities and additional use cases. - Genuine enthusiasm for AI and a strong understanding of AI capabilities and applications. - Experience working cross-functionally with Product, Marketing, and Customer Success teams. - Native-level English proficiency with confidence running calls, reviews, and presentations. - Familiarity with voice technology, conversational AI, or automation platforms is a plus. - Structured, detail-oriented working style with a clear ownership mindset and customer-first approach. COMPENSATION & BENEFITS Salary range: 65,000 to 95,000 EUR annually. Visa sponsorship is not available for this role. LOCATION On-site in Greater London, United Kingdom.