IT Infrastructure Manager

IT Infrastructure Manager Location: Coventry (Hybrid Working Available) Salary: £55,000 - £65,000 Job Type: Full-time, Permanent About the Role Hands-on IT Infrastructure Manager to lead the strategy, design, delivery, and operational management of our IT infrastructure estate. This is a key leadership role responsible for ensuring infrastructure services are secure, resilient, high-performing, and aligned with business objectives. Based in Coventry, you will oversee the end-to-end management of network, server, storage, virtualisation, cloud, hybrid, and workplace technologies while leading a skilled infrastructure team and managing critical supplier relationships. This is an exciting opportunity for a proven infrastructure leader who can balance strategic planning with operational excellence and drive continual improvement across a complex and business-critical technology environment. Key Responsibilities Infrastructure Strategy & Leadership - Define and own the infrastructure strategy, roadmap, standards, and operating model. - Lead and develop the Infrastructure Team, setting clear objectives and performance expectations. - Ensure the infrastructure function has the skills, resources, and operational coverage required to support business needs. - Drive service improvement, standardisation, automation, and operational efficiencies. Infrastructure Operations - Take overall accountability for infrastructure availability, performance, capacity, resilience, and lifecycle management. - Oversee the operation of enterprise networks including LAN, WAN, Wi-Fi, SD-WAN, firewalls, and connectivity services. - Maintain proactive monitoring and alerting capabilities to identify and address risks before service impact occurs. - Ensure infrastructure documentation, architecture diagrams, configurations, procedures, and knowledge articles remain accurate and current. Cloud & Hybrid Infrastructure - Lead the governance, optimisation, and operational management of cloud and hybrid environments. - Drive cloud adoption and infrastructure modernisation programmes where appropriate. - Evaluate business requirements and develop practical migration strategies while balancing security, resilience, and cost considerations. - Ensure cloud services are effectively monitored, secured, and managed. Security, Risk & Compliance - Own infrastructure risks, technical debt, vulnerabilities, and remediation plans. - Ensure patch management, access controls, security hardening, endpoint protection, and vulnerability management activities are completed within agreed timescales. - Maintain disaster recovery and business continuity capabilities, ensuring regular testing and evidence of recovery readiness. - Support compliance with ISO standards, Cyber Essentials requirements, and internal governance controls. Service Management & Delivery - Lead the response to major infrastructure incidents and ensure effective communication throughout resolution. - Ensure incidents, changes, service requests, and problems are managed in accordance with ITIL best practices. - Direct infrastructure projects from design through implementation, testing, acceptance, and operational handover. - Provide regular reporting on service performance, risks, capacity, and improvement initiatives to senior stakeholders. Financial & Supplier Management - Manage infrastructure budgets, forecasting, licensing, contracts, and technology assets. - Build strong relationships with vendors and service partners, ensuring value for money and high-quality service delivery. - Support procurement activities and technology investment decisions. Essential Experience & Knowledge - Extensive experience leading Infrastructure Operations and Engineering teams. - Strong background managing enterprise infrastructure services, including networks, servers, storage, virtualisation, cloud, and end-user technologies. - Experience managing operational performance, budgets, suppliers, risks, and service delivery. - Strong knowledge of: - Cisco Routing & Switching - Fortinet Firewalls - HP Servers & Storage - VMware & Microsoft Hyper-V - Microsoft Azure - Veeam Backup & Recovery - Infrastructure Monitoring Platforms - Disaster Recovery and Business Continuity Solutions - Experience managing public cloud and hybrid infrastructure environments. - Strong understanding of ITIL-based service management. - Proven experience delivering infrastructure change and transformation projects. - Knowledge of infrastructure security, vulnerability management, audit controls, and compliance frameworks. - Excellent stakeholder management and communication skills. Personal Attributes We're looking for someone who is: - A visible and accountable leader who takes ownership and delivers results. - Confident managing people, setting standards, and developing capability. - Calm and decisive when managing major incidents and operational challenges. - Able to communicate complex technical concepts in clear business language. - Commercially aware and focused on delivering measurable value. - Collaborative, approachable, and effective at building strong working relationships. - Organised, structured, and comfortable balancing strategic and operational priorities. - Passionate about continual learning, innovation, automation, and service improvement. Compliance & Standards You will help ensure adherence to: - ITIL Framework - ISO 9001 Quality Management - ISO 27001 Information Security - Cyber Essentials & Cyber Essentials Plus - ISO 14001 Environmental Management and ESG Principles Benefits We offer a comprehensive benefits package including: - Company Share Scheme - Pension Scheme - Private Medical Insurance - Medicash Healthcare Cash Plan - Financial Planning Support - Death in Service Cover - Permanent Total Disability Insurance - Enhanced Maternity, Paternity and Adoption Pay - Company Sick Pay - Hybrid Working - Professional Development & Training Investment - Professional Membership Support - Health Checks - Wellbeing Training & Support - Employee Assistance Programme - Annual Flu Vaccinations - Eyecare Support - Generous Annual Leave Allowance Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. 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