Customer Service Consultant

Our client is a leading Australian mobile self-storage and moving provider. They offer convenient, flexible storage and moving solutions by delivering secure, weather-proof storage modules directly to customer doors. Their focus is on creating smooth, stress-free moving and storage experiences for clients across Australia. They are now seeking to hire a Customer Service Consultant to deliver exceptional front-line service across phone, email, and live chat channels. This role is vital for handling customer enquiries, resolving issues under pressure, and maintaining strong customer relationships. Job Responsibilities Customer Support & Enquiry Management - Liaise with customers via phone, online chat, and email to deliver exceptional service - Handle high volumes of inbound calls and customer enquiries promptly and professionally - Resolve customer issues effectively while maintaining composure under pressure - Conduct outbound calls to follow up with customers and provide updates - Maintain a positive, empathetic, and professional attitude across every interaction Logistics & Payment Processing - Assist customers with processing payments using payment management tools - Support day-to-day operational logistics and booking schedules - Operate and manage customer enquiries through online chat systems - Collaborate with internal teams to ensure seamless service delivery Work Schedule - Initial training roster is Monday-Friday Australian Working Hours - Training period runs for a minimum of 1 month until competency is assessed - Permanent roster post-training includes mandatory Saturday shifts with a weekday rostered day off Requirements - Proven experience in a customer service or administrative role managing inbound calls, email support, and online chat - Strong conversational ability and phone-handling experience - Professional written English skills for live chat and email support - High level of verbal English proficiency with a clear telephone manner - Exceptional problem-solving skills and the ability to multitask effectively - High attention to detail, strong reliability, and excellent punctuality - Full commitment to working permanent Saturday shifts as part of the post-training schedule Nice-to-Have Skills - Hands-on experience using online live chat platforms such as Podium - Previous experience using payment processing applications - Prior background working in logistics, self-storage, or service operations Benefits - Permanent work-from-home set-up - Dayshift (Australian Eastern Standard Time business hours) - Full-time job - HMO (STAFF only) - Annual leave - Adhoc Bonus Originally posted on Himalayas