Senior Technical Account Manager, EMEA

Wave Reaction builds enterprise software that helps large manufacturers manage returnable containers, packaging specifications, and supply chain assets. For more than 25 years, we have partnered with some of the world's largest discrete manufacturers to bring visibility and control to their packaging and asset flows, using a platform that combines returnable container management, packaging specification management, and IoT / RFID asset tracking. Position Overview We are looking for a seasoned, client-facing professional to be Wave Reaction's presence in EMEA, supporting a major global industrial manufacturer through a multi-site implementation of our platform. You will own the implementation timeline in region, represent Wave at site walks and planning sessions, and be on the ground during go-live events to guide the client through the transition. You will work closely with our US-based product and engineering teams, translating client processes and requirements into clear direction, and making sure the client is well looked after at every step of the process. While this is not an engineering role, we are looking for someone who understands process and technology deeply. In this role you will also need to communicate with confidence at every level of a client organization and leverage high degrees of organization and program management skills to keep complex projects on track. Key Responsibilities • Own the EMEA implementation plan and timeline, tracking milestones, risks, and dependencies and keeping all stakeholders aligned. • Attend site walks, discovery sessions, and planning meetings at client facilities across the UK and Europe. • Serve as the day-to-day point of contact for client stakeholders in region, from plant floor teams to program leadership. • Partner with Wave's product and engineering teams to translate client processes and requirements into configuration and delivery priorities. • Lead go-live readiness and provide on-site support during cutover and hypercare. • Support user acceptance testing and coordinate client signoff. • Identify issues early, escalate appropriately, and drive them to resolution. • Share on-the-ground insight that helps Wave improve its product, delivery approach, and client experience. Required Qualifications • 10+ years of professional experience, with significant time in client-facing implementation, program management, technical account management, or consulting roles. • Experience with supply chain technology (WMS, YMS, asset tracking, packaging, logistics systems, or similar); experience with IoT or RFID solutions is a strong plus. • A track record of leading technology rollouts at manufacturing, distribution, or logistics sites. • Strong understanding of manufacturing and supply chain operations, and comfort working on a plant floor. • A polished, credible presence with senior stakeholders, and the ability to build trust quickly. • The ability to understand technical systems well enough to collaborate effectively with engineers, without needing to be one. • Excellent organization, written communication, and follow-through. • Willingness to travel regularly across the UK and Europe. • Right to work in the UK. Preferred Qualifications • Experience with returnable packaging, reusable transport items, or pooling programs. • Experience with IoT or RFID technology and solutions. • Background in automotive, heavy equipment, or industrial manufacturing. • Additional European languages. What We Offer • Competitive base salary and annual bonus. • Car allowance, pension, and private medical insurance. • Fully remote working with a small, experienced, and collaborative team. • The chance to shape Wave Reaction's presence in EMEA from the ground up. Our Purpose and Core Values Purpose: To make supply chains smarter by connecting the physical and digital worlds. Core Values:  Trusted Advisor- A deep understanding of client operations is core to our solutions.  Do What You Say- We are only as good as our word. We walk the walk.  Obsessive Service- We start with the client and work backwards. Always.  Low Ego, High Impact- Our individual achievements are a function of our collective efforts.  Adaptability- We are constantly learning, and we learn best by doing. Are You a Fit? If you are energized by the opportunity to be part of a growing business and team, to solve problems and improve systems, and to work with individuals and teams across the organization, this role may be a fit! We are seeking individuals who are excited to shape the future of supply chain technology alongside a dynamic technology focused team. Individuals who are passionate about designing and building new technology, are highly organized, and have experience leading complex projects to completion are encouraged to apply.