ServiceNow Architect

ROLE RESPONSIBILITIES & QUALIFICATIONS Responsibilities: - Work with customers across executive, platform owner, enterprise architects, and development teams during selling, structuring, and implementation - Provide architectural advisory across multiple engagements to guide customers, partners, and internal team members - Offer architectural knowledge across multiple workflows (ITSM, HRSD, SPM, IRM, CMDB) - Develop relationships with CoE and business leaders to understand ServiceNow's role in digital transformation - Translate business goals and outcomes into customer roadmap and architectural blueprints - Engage with Enterprise Architects to position ServiceNow as the digital transformation platform standard - Manage technical governance and delivery operating model - Ensure instance health by reducing technical debt and aligning to ServiceNow leading practices - Support the sales effort by scoping and estimating the engagement and change orders - Be an active contributor of leading practices and expertise related to the ServiceNow platform Qualifications: - 8+ years of progressive experience in professional services or equivalent - Demonstrated management consulting experience - Creativity with comfort running programs independently within a startup-paced environment - Success driving complex issues through analysis and resolution - Industry domain expertise, enterprise architecture experience - Large program experience leading architecture and design, cloud application technology experience - Experience leveraging or integrating AI into work processes, decision-making, or problem-solving