Bilingual Front Desk Receptionist - ECW & RingCentral Required

We are seeking experienced, bilingual Front Desk Receptionists to support our client’s multi-location medical practice with six clinic locations. The ideal candidate has hands-on experience in a U.S. medical practice using eClinicalWorks (ECW) and RingCentral, is confident managing high call volumes and scheduling across multiple sites, and has experience verifying Medicare coverage. This is a dedicated remote position working directly with the practice’s team; the clinics operate seven days a week, so shift and weekend availability are key. Key Responsibilities: - Manage inbound and outbound patient calls through RingCentral with professionalism and excellent communication. - Schedule appointments in eClinicalWorks (ECW) and support the practice’s existing scheduling workflows across six clinic locations. - Encourage walk-in patients to schedule appointments in advance. - Verify patient insurance eligibility and benefits, with a focus on Medicare. - Assist with patient pre-registration and appointment coordination. - Conduct patient follow-ups and handle inquiries and general front desk responsibilities. - Maintain a consistent, high-quality patient experience across all locations. - Maintain strict HIPAA compliance in a remote work environment. Requirements - Minimum of 1 year of experience as a Front Desk Receptionist or in a similar patient-facing administrative role in a U.S. medical practice. - Hands-on experience with eClinicalWorks (ECW) is a MUST. - Experience using RingCentral is a MUST. - Only candidates with both ECW and RingCentral experience will be considered. - Experience verifying insurance eligibility and benefits, including Medicare. - Bilingual in English and Spanish, with excellent written and verbal communication skills. Professional English proficiency is required. - Availability to work 12-hour shifts, 3 days per week, plus a half shift on Saturdays, within the clinics’ operating hours - Strong organizational skills, attention to detail, and the ability to work independently.