Senior Customer Experience Partner, Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Experience Partner, Operations based in United States. This role leads operational excellence across a global, multi-site customer experience network, with a strong focus on BPO performance and service delivery. You will translate CX strategy into consistent day-to-day execution while using data to identify issues, improve performance, and strengthen customer outcomes. The position combines operational leadership, vendor management, workforce planning, analytics, and tactical change management. You will work closely with BPO leaders, CX analysts, and internal stakeholders to respond quickly to performance trends and operational challenges. A key part of the role is driving automation and AI opportunities that can improve productivity and simplify experiences for both customers and agents. This is a remote-first opportunity offering the chance to influence large-scale CX operations in a fast-paced technology environment.