Healthcare Virtual Assistant – Direct Primary Care & Member Engagement (Remote o

Description About the Role:  Snapscale is looking for a proactive, outgoing, and detail-oriented Healthcare Virtual Assistant (HVA) to support a US-based Direct Primary Care (DPC) practice. This is a full-time role combining front-office and back-office healthcare administrative support. The HVA will assist with member engagement, appointment scheduling, patient inquiries, referrals, insurance-related tasks, records, follow-ups, lead management, and other day-to-day administrative responsibilities. The ideal candidate is someone who takes initiative and ownership, communicates confidently with patients and prospective members, and can anticipate the next steps needed to complete a task rather than waiting for detailed instructions. This role is highly patient-facing, so excellent spoken English, professionalism, empathy, and the ability to communicate information clearly are essential. Responsibilities may include:  - Handle patient/member calls, messages, inquiries, and concerns. - Manage appointment scheduling, confirmations, reminders, and telehealth coordination. - Support DPC member engagement, intake, registration, and prospective-member inquiries. - Follow up with leads from paid social media campaigns and assist with member conversion. - Maintain accurate lead, patient, and member records and follow-up documentation. - Coordinate referrals, specialist appointments, insurance verification, and prior authorizations. - Assist with medical records, lab results, prescription refills, and provider follow-ups. - Manage EMR, patient portals, online chat, and HIPAA-compliant communications. - Prepare provider schedules, daily agendas, statements, and administrative reports. - Support claims follow-up, payment inquiries, patient satisfaction, and outreach activities. - Proactively track pending tasks, ensure closed-loop follow-up, and identify workflow improvements. - Perform other healthcare administrative tasks as assigned. Perks:  - Health Maintenance Organization (HMO) - Government-mandated benefits - 13th month pay - Other employee incentives - Opportunities for career growth and development - Fun and supportive working environment Requirements - 1+ year of experience as a Healthcare VA, Medical VA, Patient Coordinator, or similar healthcare role - Experience supporting a US-based healthcare practice preferred - Experience with patient communication, scheduling, referrals, or healthcare administration - Strong experience handling inbound/outbound calls and patient/member inquiries - Lead management, outreach, or appointment conversion experience is a plus - Excellent spoken and written English communication skills - Highly organized, detail-oriented, and strong in follow-up - Proactive, accountable, and able to work independently - Able to manage multiple tasks while maintaining accuracy - Professional, patient-focused, and comfortable communicating with members - Willing to learn new healthcare systems and identify workflow improvements - Knowledge of HIPAA-compliant procedures and patient confidentiality Originally posted on Himalayas