Customer Support Specialist

Skylum empowers millions of photographers to create incredible images. Our award-winning photo editing software combines AI-powered automation with full creative control. We make editing enjoyable, easy, and accessible for everyone. You’ll join an environment where growth, learning, and creativity are encouraged. Flexible schedules, trust-based workflows, and a supportive team give you everything you need to focus on your best work. 🇺🇦 Proudly Ukrainian, Skylum stands with Ukraine through action, regularly supporting organizations that help accelerate our victory. Required experience: - At least 6 months experience in Customer Support; - Upper-intermediate English is a MUST; - Excellent communication skills; - High level of personal responsibility; - Positive attitude :) Key Responsibilities: - Handle and resolve all customers’ complaints and requests mostly in emails; - Analyse and assess customers’ needs; - Deliver information about benefits of the products to turn potential customers into paid ones. Nice to have: - Interest in photography; - Experience working with Photoshop and Lightroom; - Knowledge in Zendesk; - Experience in SaaS products - Previous work during the evening hours Work schedule in 2 shifts: - Morning 7:00-16:00 - Evening 15:00-00:00 What we offer For personal growth: - A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools; - An educational allowance to ensure that your skills stay sharp; - English, German and Polish classes to strengthen your capabilities and widen your knowledge. For comfort: - A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly; - The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work. For health: - Medical insurance; - Twenty-one days of paid sick leave per year; For leisure: - Twenty-one days of paid vacation per year; - Fun times at our frequent team-building activities. What to expect when you apply - An interview with our Talent Acquisition Manager - Test task to show your skills - Professional interview - Interview with HR - And finally, your job offer! Originally posted on Himalayas