Staffing Account Manager (Remote) | LATAM

At HireHawk, we believe in building strong, long-term partnerships with our clients by delivering exceptional service and results. We work with global companies and top-tier talent, helping them scale through high-quality recruiting and operational excellence. About the Role: As an Account Manager, you will play a critical role in managing client relationships, driving retention, and identifying opportunities for growth. You’ll act as the bridge between clients and internal teams, ensuring seamless execution, proactive communication, and a consistently high-quality experience. Responsibilities: - Build and maintain strong relationships with key client accounts, ensuring high satisfaction and long-term retention - Serve as the primary point of contact between clients and candidates, ensuring clear, timely, and professional communication throughout the hiring process - Act as a liaison between clients, candidates, and internal teams (recruitment, operations, and leadership) to ensure alignment with client needs and expectations - Attend and support client interviews, facilitating communication, gathering feedback, and ensuring a smooth interview experience for both clients and candidates - Monitor the full recruitment lifecycle for assigned accounts, ensuring timely progress, quality delivery, and adherence to client requirements - Partner with recruitment teams to match top talent with client needs and ensure successful placements - Identify opportunities for account growth and collaborate with sales teams to expand staffing services - Track and analyze account performance metrics, providing insights and recommendations for continuous improvement - Lead contract renewals and support negotiations, ensuring alignment with company standards and client expectations - Oversee the preparation and delivery of client reports, updates, and presentations - Proactively address client and candidate concerns, resolving issues efficiently and maintaining a high level of service - Manage account budgets and ensure financial targets and margins are achieved - Conduct regular check-ins with clients to review performance, hiring progress, and future workforce strategies - Mentor and support junior team members, contributing to overall team performance and development Requirements - 3+ years of experience in account management, staffing, recruiting, or a client-facing role within the staffing industry - Proven experience managing client relationships and delivering high levels of customer satisfaction - Strong understanding of the full recruitment lifecycle and staffing processes - Excellent communication and interpersonal skills, with the ability to build trust with clients and candidates alike - Strong organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously - Analytical mindset with experience tracking performance metrics and using data to drive decisions - Ability to problem-solve quickly and handle client and candidate concerns in a professional manner - Experience working cross-functionally with recruiting, sales, and operations teams - Familiarity with ATS, CRM systems, and other recruitment or account management tools - Ability to work in a fast-paced, dynamic environment and adapt to changing client needs - Strong negotiation skills and experience supporting contract discussions or renewals (preferred) Why join HireHawk? - Work with global clients and top-tier talent - Be part of a fast-growing, high-performance team - Opportunity to drive real impact on client success and company growth - Collaborative, supportive, and high-energy culture Benefits - Access to a $200K+ perk marketplace with discounts on 150+ global services. - Option to withdraw up to 50% of approved earnings before payday.