Senior Business Relationship Manager, IT

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Business Relationship Manager, IT based in Canada. We are seeking an experienced Senior Business Relationship Manager to serve as the strategic IT partner for key enterprise customers operating across global markets. In this role, you will bridge customer organizations, business stakeholders, and technology teams, ensuring IT services and initiatives align with business objectives and customer expectations. You will lead strategic relationships, translate business needs into technology roadmaps, and identify opportunities for innovation, service improvement, and growth. Working with stakeholders across regions and time zones, you will drive effective governance, communication, and collaboration at every level. You will also take ownership of major escalations, complex service challenges, and transformation initiatives while maintaining strong executive relationships. This is an influential, customer-facing leadership opportunity for a commercially aware technology professional who thrives in complex international environments.