Bilingual Orthodontic Treatment Coordinator

We are seeking an energetic, bilingual Orthodontic Treatment Coordinator to support our client’s high-volume Orthodontic practice. The ideal candidate has hands-on experience in a U.S. orthodontic office, is confident converting new patient leads into scheduled consultations, and can explain orthodontic treatment, insurance, and financing options clearly in both English and Spanish. This is a dedicated remote position working directly with the practice’s team. Key Responsibilities: - Manage incoming leads: handle all incoming patient inquiries, CRM leads, and new patient calls, responding to every new lead immediately. - Follow up and convert: conduct high-volume outbound follow-ups by phone, text, and email, overcome objections, and convert inquiries into scheduled new patient consultations. - Schedule consultations: book new patient consultations in the practice management system. - Confirm appointments: personally confirm each appointment three days before and again one day before the visit to maximize attendance. - Educate patients: build relationships with prospective patients and explain orthodontic treatment options (braces, clear aligners/Invisalign) in English and Spanish. - Explain coverage and payment: answer questions about orthodontic insurance benefits, co-pays, lifetime maximums, third-party financing, and payment plans. - Keep the CRM current: maintain accurate records, lead stages, and communication history so no follow-up is missed. - Track performance: monitor and report monthly lead-to-consultation conversion metrics. Requirements Must Have: - Minimum of 2 years of experience in a U.S. orthodontic practice as a Treatment Coordinator, New Patient Coordinator, or in a similar patient-facing role. Only candidates with orthodontic experience will be considered; general dental experience alone is not enough. - Strong working knowledge of orthodontic treatment options, orthodontic insurance verification, third-party patient financing, and payment structures. - A proven track record of converting leads into scheduled consultations, and comfort discussing your past sales performance. - Hands-on experience using CRM software for lead and pipeline management. - Bilingual in English and Spanish, with excellent written and verbal communication skills. Professional English proficiency is required. Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 9:30 AM – 6:30 PM PST.