Remote Support Specialist (Network, Systems & SharePoint) – L3

Remote Support Specialist (Network, Systems & Microsoft 365/SharePoint) – L2 Nexplay Consulting | IT Services for Hotels & Restaurants Join Nexplay Consulting, a leading provider of IT solutions for the hospitality industry. We are seeking a Remote Support Specialist (L2) with hands-on experience in network support, Windows systems, Microsoft 365, and SharePoint to support client environments and assist with implementations and ongoing operations. Responsibilities - Provide remote support for network setup, configuration, and troubleshooting (firewalls, switches, VLANs, IP addressing). - Assist with firewall policy updates, VPN support, and network issue resolution. - Perform routine Windows Server administration tasks (Active Directory, DNS, DHCP, Group Policy support). - Support Microsoft 365 tenant administration, including: - Microsoft Entra ID (Azure AD) user and group management - Basic identity and access management (IAM) tasks (password resets, MFA support, access assignments) - Reviewing sign-in logs, audit logs, and security alerts for troubleshooting and escalation - Assisting with conditional access policies (under guidance) - Lead Microsoft SharePoint initiatives, including: - Planning and architecture of SharePoint environments - Implementation and migrations (on-prem / SharePoint Online) - Administration and ongoing management - Permissions, governance, and site structure design - Provide support across the Microsoft 365 ecosystem (Teams, OneDrive, SharePoint integration). - Troubleshoot end-user issues and escalate complex cases to L3 engineers when needed. - Maintain clear, audit-ready documentation in ticketing systems and RMM platforms. - Follow standard procedures for security, compliance, and access control. Requirements - 2–4 years of IT support experience, with exposure to networking and systems - Working knowledge of: - Firewalls and switching (Fortinet, Cisco, Ruckus, Aruba, or similar) - Windows Server administration - Microsoft 365 tenant administration, including: - Microsoft Entra ID (Azure AD) - MFA and user lifecycle management - Security log and alert review - Experience with Microsoft SharePoint (Online and/or On-Prem), including: - Implementation and migrations - Administration and site management - Permissions and governance - Familiarity with: - Networking fundamentals (TCP/IP, DNS, DHCP, VLANs) - Identity and security best practices - Strong troubleshooting, communication, and documentation skills - Certifications such as Network+, Security+, or Microsoft certifications are a plus Why Nexplay? - Fully remote, flexible work environment - Strong growth path to L3 / Engineering roles - Hands-on experience across diverse client environments - Work with a team specialized in hospitality IT operations Originally posted on Himalayas