Consultant EVIP Relocation - US Based Remote

Premier Executive Consultant (EVIP) - Remote Primary function: The Executive Support Consultant serves as the Single Point of Contact, owner and navigator of the relocation process for senior level/ Executive VIP customers. Responsibilities include, but are not limited to: providing 24/7 availability; administering relocation policy/program including full scope of outsourced domestic and/or international services; maintain a reduced caseload, while ensuring client needs are met in a timely efficient manner through delivery of excellent service. Preference is for both domestic and international experience, but either will be considered. Major duties and responsibilities: - Provide single point of coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. - Perform exemplary, high-touch service through: - timely, proactive communication and caseload management; - reduction of touch points between customer and suppliers; - coordination between suppliers to avoid duplication of customer document submission; - 24/7 accessibility; - Assistance with completing customer’s needs assessment and required documentation; - Hands on review, interpretation, and communication of supplier reports (i.e. bma’s, appraisals, inspections, household goods surveys, etc) as applicable to each move - Demonstrate knowledge of CARTUS products and services in all interactions with client and customer - Coordinate/Facilitate CARTUS’s products and services to assigned customers according to prescribed CARTUS’s standards - Conduct weekly updates with suppliers and support groups servicing assigned caseload - Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue - Ensure data integrity in all CARTUS systems. - Maintain and enhance relationships with CARTUS’s internal departments and external suppliers/partners in regards to meeting and exceeding client needs - Track policy exceptions in Atlas and communicate requests and trending as may occur to the Account Executive - Provide data input for client customized reports - Participate in special projects as needed, including client presentations, client/supplier training Critical dimensions/selection criteria: - Demonstrated ability to meet/exceed company service goals - Clear and concise written and verbal communication skills - Strategic thinker -strong judgment and decision making skills - Interpersonal/Influencing skills - Detail oriented; ability to multitask - Innovative and resourceful - Flexibility – this is a 24/7 role – further details will be discussed in interview - Manage stress and pressure - Ability to plan and organize Qualifications/selection criteria: - Minimum 3 years in relocation/mobility and Domestic Homesale experience required - Bachelor degree preferred - Demonstrated technical skills including Atlas, Hex, Cartus Online, EXCEL, WORD, and other systems and applications as may be required - High level of accuracy and process orientation required - Demonstrated ability to problem solve and manage multiple priorities required - Strong communication, interpersonal and influencing skills required - Proven excellent service history required - Demonstrated leadership skills required - This role is working with executives – experience working with high level executives preferred. Originally posted on Himalayas