Manager, Engineering, Managed Services - Mainframe

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Engineering, Managed Services - Mainframe based in United States. This role leads a Managed Services Engineering team responsible for delivering critical mainframe technology services to customers. You’ll own service delivery, customer satisfaction, operational performance, and financial outcomes across assigned technology environments. The position combines people leadership with hands-on oversight of service quality, process improvement, resource planning, and technical operations. You’ll work closely with customers, sales, product development, professional services, vendors, and internal engineering teams to align services with business needs. A key part of the role is continuously improving service delivery through operational metrics, standardized processes, performance management, and effective use of engineering resources. You’ll also serve as a product owner for assigned services, helping shape their current and future direction while maintaining strong customer relationships. This fully remote opportunity is suited to an experienced technology services leader who can manage complex priorities, build high-performing teams, and act as a trusted strategic advisor.