Case Manager/Client Success Coordinator

Position: Case Manager / Client Success Coordinator Working Hours: US Hours (9am-5pm EST) Location: Full-Time, Remote (South Africa) Salary: South African Rand (ZAR) The Case Manager / Client Success Coordinator serves as the primary point of contact for families and therapists, ensuring a positive client experience throughout service delivery. This role focuses on relationship management, issue resolution, client retention, and cross-functional coordination to support high levels of client satisfaction and continuity of care. Key Responsibilities: - Manage and maintain positive relationships with clients and families. - Address and resolve client concerns, escalations, and service-related issues. - Conduct root-cause analysis on client attrition and service challenges. - Coordinate communication between families, therapists, and internal teams. - Support client retention initiatives and engagement strategies. - Monitor client satisfaction and identify opportunities for service improvement. - Maintain accurate records and documentation of client interactions. - Collaborate with operational teams to ensure timely issue resolution. Requirements - Minimum of 2 years experience in case management, client success, or related healthcare coordination roles. - Strong communication and interpersonal skills to build rapport with clients and internal teams. - Excellent organizational skills with the ability to manage multiple cases simultaneously. - Detail-oriented and able to maintain accurate records and documentation. - Problem-solving mindset and ability to handle challenging situations with empathy. - Experience working remotely and managing tasks independently. - Familiarity with CRM and case management software preferred. Benefits - Comfortable working U.S. hours - Remote work from home Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly. Originally posted on Himalayas