Personal Vacation Planner Agent

Job Summary We're looking for enthusiastic, customer-centric sales professionals to join our upcoming VIRTUAL Personal Vacation Planner (PVP) training class. Only individuals residing in these states will be considered: FL, GA, TX, NC. This position involves selling cruise vacation packages and related products through outbound calls, text messages, emails and social media using Carnival-approved applications. The role requires building rapport with customers to understand their travel needs and generate sales. Responsibilities include managing the Customer Relationship Management (CRM) system, scheduling follow-up appointments, and converting leads into cruise reservations. The ideal candidate must be customer-oriented with a focus on relationship building to encourage repeat business and referrals. The role demands working independently to meet monthly sales and productivity targets. ESSENTIAL FUNCTIONS: - Initiating conversations through calls, texts and approved communication channels to drive sales, acting on leads and/or prospects. - Present cruise products and make travel recommendations. - Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals. - Maintain the Customer Relationship Management (CRM) database and build relationships with new/existing guests to close sales. - Participate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing. - Perform other job-related functions as assigned. QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES: - Minimum High School Diploma or GED. - Inside / outside field 1 year sales experience with proven sales success. - Experience developing new business and new accounts with a customer service background. - Proficient in Microsoft Office Suite. - Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers through calls, texts, and other Carnival-approved communication channels. - Excellent interpersonal skills. - Superior prospecting, presentation and closing skills. - Comfortable working in an environment requiring achievement of monthly sales targets and goals. - Effective time management, organizational and multi-tasking skills. - Ability to maintain strong working knowledge of cruise products. - Ability to work independently and manage our Customer Relationship Management (CRM) system. - Good problem-solving skills. - Consistent and reliable attendance and punctuality are essential functions of the job. - Must be fluent in English and be able to read, write and articulate in English - For internal interest, one must be in good standing with no verbal, written, or final warning. OTHER: - Shifts: - The training class runs for four (4) consecutive weeks: - Monday through Friday 09:00 AM - 06:00 PM (EST). - Once you've graduated from the training, your schedule will be: - Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST). - Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month. - Internal candidates must have at least six (6) months in their current role, cannot be on a verbal, written or final warning in place.​​​​​​​ All applicants must advise their Coach/Manager of their interest in applying for the role.​​​​​​​ - All applicants should fill out the application thoroughly. - Salary: - The starting hourly pay rate for this role is $15/hour for the first 10 pay periods. From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program. The sales incentive program is tiered and includes a 6-month incentive guarantee. Average annual earning for this role is $65,000 - $70,000 with high performers earning $100,000+. ***Or your State minimum hourly wage if higher Carnival provides comprehensive and innovative benefits to meet your needs, including: - Health Benefits: - Cost-effective medical, dental and vision plans - Employee Assistance Program and other mental health resources - Additional programs include company paid term life insurance and disability coverage - Financial Benefits: - 401(k) plan that includes a company match - Employee Stock Purchase plan - Paid Time Off - Holidays – All full-time employees receive days off for 8 company-wide holidays, plus 2 floating holidays to be taken at the employee’s discretion. - Vacation Time – All full-time employees at the manager and below level start with 14 days/year. All employees gain additional vacation time with further tenure. - Sick Time – All full-time employees receive 80 hours of sick time each year. - Other Benefits - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends - Personal and professional learning and development resources including tuition reimbursement ETHICS & COMPLIANCE: In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. REMOTE # CCL Originally posted on Himalayas