RSA - Flight Centre Your Way (Nationwide, South Africa)

ABOUT THE OPPORTUNITY Do you thrive on creating unforgettable travel experiences and turning customer dreams into reality? As a Flight Centre Your Way Experienced Travel Consultant, you'll manage the complete customer journey from initial enquiry through to after-sales support. Working in a dynamic, customer-focused environment, you'll leverage your travel expertise, product knowledge, and sales skills to deliver outstanding service while achieving strong commercial results. This is a remote opportunity for experienced consultants who are passionate about travel and committed to creating world-class customer experiences. KEY RESPONSIBILITIES - Manage customer enquiries across multiple channels, including walk-ins, telephone, and web enquiries. - Convert travel requests and holiday packages into sales. - Respond to customer requests within required service timeframes. - Follow Flight Centre Business and Flight Centre Travel Group processes and procedures. - Build and maintain strong customer relationships to drive repeat and referral business. - Deliver exceptional customer-centric service throughout the booking journey. - Build rapport with customers, suppliers, and internal stakeholders. - Achieve monthly sales targets within a fast-paced environment. - Manage all administration related to the customer journey from sale through to after-sales support. - Match customers with destination and travel product solutions that meet their needs. - Sell a broad range of land products and holiday options. - Attend ongoing training and development opportunities as required. - Support company sales objectives and product strategy initiatives. - Deliver a seamless customer experience regardless of booking origin. - Adapt to evolving technology and utilise multiple systems effectively. - Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive. EXPERIENCE & QUALIFICATIONS - Matric required. - South African citizen. - Minimum 5 years of Flight Centre Travel Group consulting experience (FCB). - Proven sales and consulting track record. - Travel experience advantageous. - Travel qualification advantageous. - Advanced computer literacy. - Strong communication, administration, sales, and time management skills. - Ability to work remotely with reliable WiFi and backup power solutions Salary: tba Originally posted on Himalayas