Technical Support Advisor (Italian, Polish, Spanish, or Portuguese)

Grow-Talent.com is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Technical Support Advisor to join their teams in A Coruña. - Position: Technical Support Advisor - Location: On-site in Galicia, or Remote from mainland Spain - Employment type: Full-time - Remuneration: Base salary + bonuses. DUTIES AND RESPONSIBILITIES: - Communicate effectively with customers, providing clear and professional support. - Handle a wide range of customer interactions with empathy and professionalism, ensuring a positive experience. - Troubleshoot and resolve technical issues related to cloud-based technologies and productivity tools. - Apply logical and critical thinking to analyze problems and identify effective solutions. - Collaborate with internal teams to escalate and resolve complex technical issues when needed. REQUIREMENTS: - Native or fluent-level proficiency in English (ie C1), plus working knowledge of at least one of the following languages: Italian, Polish, Spanish, or Portuguese (C1). - Education or hands-on experience in IT, particularly in areas such as cloud technologies, productivity software (e.g., Office suite, Outlook, OneDrive, Exchange, SharePoint, Lync Server), or Windows operating systems. - Strong communication and interpersonal skills, with the ability to convey technical information clearly and empathetically. - Demonstrated critical thinking and problem-solving abilities in technical or customer service environments. OFFER: - Full-time (39 hours) contract, Monday to Friday - Dynamic and multicultural work environment. - Strong focus on work-life balance. - Comprehensive training on the product, advanced technologies, and in-demand skills in the market. - Office-based position in A Coruña location, or the option to work remotely from anywhere in Spain. - Guidance and tools to reach career potential Originally posted on Himalayas