Director of Global Account Management

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Global Account Management based in India. Lead and scale a global account management organization in a high-growth SaaS environment focused on IT management and cybersecurity. As Director of Global Account Management, you will guide a team of more than 20 account managers and three team managers, driving customer growth and long-term revenue expansion across multiple international markets. You will own global net revenue retention and expansion targets while developing strategies to increase platform adoption, upsell opportunities, and cross-selling success. Working closely with executive leadership and cross-functional teams, you will help translate complex technical capabilities into measurable business value for enterprise customers. This hands-on leadership role combines strategic direction with active customer engagement, team coaching, and operational excellence. You will also influence customer experience improvements and contribute to the continued growth of a global technology business.